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Refund policy
What is refundable, what is not, who pays it and how long it takes. Refunds on airline tickets are governed by the fare rules of the ticket and are paid by the airline, not by us.
Last updated: 11 August 2026
1. The principle
When you buy an airline ticket through Worlds Travel LLC, the money for the fare and taxes goes to the airline. Whether any of it comes back, and how much, is decided by the fare rules attached to your ticket and by the airline’s policy — not by us. Our role is to tell you honestly what those rules say, to submit the refund request correctly, and to chase it.
2. Three categories of ticket
| Fare type | What you can expect |
|---|---|
| Refundable | The airline refunds the fare, in many cases after deducting its own penalty. Refunds go to the original form of payment. |
| Partially refundable / credit | The airline holds the value as a travel credit or voucher for future travel, with an expiry date and conditions it sets. |
| Non-refundable | The fare is not returned. Certain government taxes and some carrier-imposed charges may still be recoverable, and we will request them where they are. |
3. The 24-hour rule
For many itineraries touching the United States, US Department of Transportation rules require that a booking made at least seven days before departure may be cancelled within 24 hours of booking for a full refund. Not every ticket qualifies and conditions apply. If you want to rely on this, tell us on the call and act within the window — call any of our numbers rather than emailing, so the cancellation is timestamped.
4. Our service fees
The Worlds Travel service fee, and any change or cancellation handling fee, pays for work our agents have already carried out. It is quoted separately at the time of booking precisely so that its status is clear, and it is not refundable once the ticket has been issued or the service performed, except where the law requires otherwise or where the failure to deliver was ours.
5. When the airline cancels or changes your flight
If an airline cancels a flight, or makes a significant schedule change, its own policy and the law may entitle you to a refund or a rebooking even on a non-refundable fare. Depending on the route this may include rights under UK 261 or EU 261, or under US DOT rules. Call us and we will tell you what the airline is offering and pursue it for tickets we issued.
6. How to request a refund
- Call any Worlds Travel number, or email contact@worldstravels.us.
- Give your Worlds Travel confirmation or the airline booking reference and the lead passenger’s surname.
- Do this before the scheduled departure. If you do not travel and do not cancel first, most fares lose all value and the airline will decline the refund.
- We will confirm the expected outcome in writing before cancelling anything, then submit the request and give you a reference.
7. How long it takes
We submit refund requests promptly. After that, the airline authorises the refund and your card issuer posts it, and neither step is within our control. Airline processing commonly takes from a few weeks to a couple of months depending on the carrier, the fare and the route; your bank then adds its own posting time. We do not hold refunded funds at any point — refunds are returned by the airline to the original payment method.
8. If a refund stalls
Contact us with your refund reference and we will escalate with the airline. Please contact us before raising a chargeback: a chargeback on a correctly delivered service can cause the airline to cancel the associated booking and may leave you liable for the resulting costs.
9. Insurance and involuntary events
Illness, bereavement, missed connections caused by other transport, visa refusals and similar events are usually matters for travel insurance rather than for an airline refund. We strongly recommend buying insurance at the time of booking, since most policies must be in force before the event occurs.
10. Contact
Worlds Travel LLC — contact@worldstravels.us
USA (888) 778-0736 · UK (0808) 501 0080 · Australia +61 370 742658